Regulations
Terms and conditions of the online shop - www.sklep.robs-group.pl
I. General provisions
These Rules and Regulations define the general terms and conditions, manner of providing electronic services and sales conducted via the Internet Shop www.sklep.robs-group.pl. The Store is operated by ROBS GROUP LOGISTIC SPÓŁKA AKCYJNA with its registered office in Tczew, at the address ul. Lecha Bądkowskiego 24 B lok. 6, 83-110 Tczew, registered by the District Court Gdańsk - North in Gdańsk, VII Economic Department of the National Court Register, KRS 0000918259, NIP 5932602993, REGON 36362175, with a share capital of: PLN 2,072,566.20, paid in full, hereinafter referred to as the Seller.
Contact with the Seller takes place through:
e-mail address: sklep@robs-group.pl ;
telephone number: +48 885 575 849;
contact form available on the website of the Internet Shop.
These Terms and Conditions are permanently available on the website www.sklep.robs-group.pl, in a manner allowing to obtain, reproduce and record their content by printing or saving on a carrier at any time.
The Seller informs that the use of Services provided electronically may involve a risk on the part of each Internet user, consisting of the possibility of introducing harmful software to the Client's IT system and obtaining and modifying its data by unauthorised persons. In order to avoid the risk of the aforementioned threats, the Customer should use appropriate technical measures to minimise their occurrence, in particular anti-virus and firewall software.
II. Definitions
The terms used in the Rules and Regulations shall mean:
Working Days - are days from Monday to Friday excluding public holidays;
Customer - Entrepreneur or Entrepreneur on consumer rights;
Entrepreneur - entrepreneur within the meaning of Article 43 [1] of the Civil Code, excluding natural persons running a sole proprietorship, for whom the Agreement for the provision of Services by electronic means or sale is directly related to their business activity, but not of a professional nature, arising in particular from the subject of their business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity;
Entrepreneur on the rights of a consumer - a natural person running a sole proprietorship, for whom the Agreement for electronic provision of Services and the Sales Agreement are directly related to his/her business activity, but not of a professional character, arising in particular from the subject of his/her business activity, made available on the basis of the regulations on the Central Register and Information on Business Activity;
configurator - an interactive subpage of the Store allowing the Customer to create a design for an Item according to his/her individual needs and specifications
Account - a part of the Internet Shop assigned to a given Customer, by means of which the Customer may carry out certain actions within the framework of the Internet Shop;
Rules and Regulations - this document;
Goods - a product presented in the Online Store, the description of which is available next to each of the presented products;
Sales Contract - a contract of sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
Services - services provided by the Seller to the Customers electronically within the meaning of the Act of 18 July 2002 on provision of electronic services (Journal of Laws No. 144, item 1204 as amended);
Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, No. 827);
Act on the provision of services by electronic means - the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204 as amended);
Order - a declaration of will of the Customer, aiming directly at concluding a Sales Agreement, specifying in particular the type and number of Goods.
III. Rules of using the Internet Shop
The use of the Internet Shop is possible on condition that the ICT system used by the Customer meets the following minimum technical requirements:
computer or mobile device with access to the Internet,
access to e-mail,
Microsoft Edge web browser version 42.x or later, Firefox version 48.0 or later, Chrome version 50 or later, Opera version 50 or later, Safari version 10.x. or later,
Cookies and Javascript enabled in your web browser.
The use of the Online Shop means any action by the Customer which leads to him/her becoming acquainted with the content contained in the Shop.
In particular, the Customer is obliged to:
not to provide or transmit content which is prohibited by law, e.g. content which promotes violence, is defamatory or infringes personal rights and other rights of third parties,
use the Internet Shop in a manner not disruptive to its operation, in particular through the use of specific software or devices,
not to undertake such actions as: sending or placing within the scope of the Internet Shop unsolicited commercial information (spam),
use the Internet Shop in a manner not burdensome for other Customers and the Seller,
use any content placed in the Internet Shop only for personal use,
use the Internet Shop in a manner compliant with the provisions of the law in force in the Republic of Poland, the provisions of the Terms and Conditions and the general principles of Internet use.
IV. Services
The Seller makes it possible through the Online Shop to use free Services, which are provided by the Seller 24 hours a day, 7 days a week.
The service of maintaining an Account in the Online Shop is available after registration. Registration takes place by completing and accepting the registration form, made available on one of the pages of the Online Shop. The agreement on the provision of the service consisting in maintaining an Account in the Online Shop is concluded for an indefinite period of time and is terminated at the moment of sending a request by the Customer to delete the Account or using the "Delete Account" button.
The Customer has the possibility of sending messages to the Seller via the contact form. The contract for the provision of the Service consisting in the provision of an interactive form enabling the Clients to contact the Seller is concluded for a fixed period of time and is terminated as soon as the Client sends a message.
The Customer has the option to send a message to the Vendor within the Configurator using the contact form. The contract for the provision of the Service consisting of providing an interactive form enabling the Customers to contact the Seller is concluded for a fixed period and is terminated as soon as the Customer sends a message.
The Seller has the right to organise occasional competitions and promotions, the terms of which will be stated each time on the web pages of the Store. Promotions in the Internet Shop cannot be combined, unless the regulations of a given promotion state otherwise.
If the Customer violates the provisions of these Terms and Conditions, the Seller, after an ineffective call to cease or remove the violations, setting an appropriate time limit, may terminate the contract for the provision of Services at 14 days' notice.
V. Configurator
The Configurator is available as a subpage of the Shop.
The use of the Configurator is free of charge.
The information on the Configurator website is an invitation to enter into an agreement and does not constitute an offer within the meaning of the Civil Code.
The Customer, through the Configurator, can independently create an individual Goods Design and then place an Order.
Placing an Order for Goods through the Configurator provided by the Seller, is possible according to the procedure indicated in pt. VI item 5 of these Terms and Conditions.
VI. Procedure for conclusion of a Sales Contract
Information about the Goods given on the web pages of the Store, in particular their descriptions, technical and usable parameters and prices, constitute an invitation to conclude a Contract, within the meaning of Article 71 of the Civil Code.
All Goods available in the Internet Shop are brand new and have been legally introduced to the Polish market.
Actions aimed at concluding a Contract, in particular placing an Order, may only be performed by persons duly authorised to act on behalf of the Entrepreneur. It is assumed that the person placing the Order is the person authorised by the Customer to do so.
The condition for placing an Order is having an active e-mail account.
In the event of placing an Order via the Order form available on the website of the Online Shop, the Order is submitted to the Seller by the Customer in electronic form and constitutes an offer to conclude a Sales Agreement for the Goods which are the subject of the Order. An offer made in electronic form binds the Customer if the Seller sends to the e-mail address provided by the Customer a confirmation of acceptance for execution of the Order, which constitutes a statement of the Seller on acceptance of the Customer's offer and upon its receipt by the Customer a Contract of Sale is concluded.
Placing an Order at the Online Shop by telephone, by sending an e-mail message or by sending a message via the contact form takes place on the Working Days and hours indicated on the Online Shop website. For this purpose, the Customer should:
specify during a telephone call, in the content of an e-mail message or in the content of a message sent via the contact form addressed to the Seller the name of the Goods from among the Goods on the website of the Store and its quantity,
indicate the method of delivery and method of payment from among the methods of delivery and payment specified on the website of the Store,
provide data necessary for processing the Order, in particular: first and last name, place of residence and e-mail address.
Information on the total value of the Order, referred to in the above item, is given each time by the Seller verbally after completion of the entire Order or by informing by e-mail with the information that conclusion of the Contract of Sale by the Entrepreneur entails the obligation to pay for the ordered Goods, at which moment the Contract of Sale is concluded.
In the case of a Customer who is an Entrepreneur with consumer rights, the Seller sends the Entrepreneur with consumer rights a confirmation of the terms and conditions of the Order placed each time the Order is placed by e-mail l.
The Contract is concluded when the Entrepreneur on the right of the consumer (in response to the confirmation of the terms of the Order sent by the Seller) sends an electronic message to the e-mail address of the Seller, in which the Entrepreneur on the right of the consumer: accepts the content of the sent Order and agrees to its execution and accepts the content of the Regulations and confirms reading the instructions on withdrawing from the Contract.
Upon conclusion of the Sales Contract, the Seller confirms to the Entrepreneur with consumer rights its terms and conditions by sending them to the e-mail address of the Entrepreneur with consumer rights or in writing to the address provided by the Entrepreneur with consumer rights.
The sales contract is concluded in the Polish language, with the content in accordance with the Terms and Conditions.
The Seller reserves the right to refuse to perform an Order, in particular when the Order does not contain all relevant data, when the Entrepreneur is in delay with any payment to the Seller or for other reasons indicated by the Seller.
The Seller will inform the Entrepreneur of the refusal of the Order, regardless of the reason, by telephone or e-mail.
In relation to Entrepreneurs, the Seller may withdraw from the Contract in whole or in part at any time. If the Order is executed in parts, the withdrawal shall have effect only in relation to the part of the Order that has not been executed, in particular, that has not been delivered to the Carrier, unless the content of the Seller's statement of withdrawal from the Contract indicates otherwise.
The Seller shall, at its option, send the declaration of withdrawal from the Contract referred to in section 14 above by e-mail to the e-mail address indicated by the Customer in the Order.
VII. Delivery
Delivery of the Goods is made in accordance with the terms and conditions of the Order.
Delivery of the Goods is limited to the territory of the Republic of Poland and is carried out to the address indicated by the Customer in the course of placing the Order.
Delivery of the Goods shall take place through a Carrier, i.e. through a courier company. The Customer may also collect the Goods at a point designated by the Seller.
If different lead times are stipulated for the Goods covered by the Order, the longest of the stipulated periods applies to the entire Order.
The moment the Goods being the subject of the Order are handed over to the Carrier, the benefits and burdens related to the item as well as the risk of accidental loss or damage of the item are transferred to the Entrepreneur.
Delivery is made on Business Days. The Seller may individually agree with the Entrepreneur delivery also on days other than Business Days.
In relation to Entrepreneurs, delivery of the Goods shall take place at the time indicated by the Seller.
Upon receipt of delivery of the Goods, the Trader is obliged to check their condition. If any damage or other objections are found upon receipt of the Goods, a report of objections should be drawn up in the presence of the Carrier, specifying precisely the quantity and type of Goods and their damage in accordance with the procedure in force at the given Carrier.
In relation to the Entrepreneur, the Seller is not liable for the actions of the Carrier.
The Seller is not liable for damages resulting from incorrect or incomplete data provided by the Customer when placing the Order, as well as caused by incorrectly provided contact details or collection address.
The person collecting the Goods on behalf of the Entrepreneur shall be deemed to be the person authorised by the Entrepreneur to accept delivery and to sign on his behalf on the delivery document, as well as to perform other actions related thereto.
In the event of the Entrepreneur's failure to collect the Ordered Goods on one occasion, if they were delivered via a Carrier, the Seller may, at its discretion, set another date for the Entrepreneur to collect or deliver the Order or terminate the Contract with immediate effect with the Entrepreneur or withdraw from the Contract, under the terms and conditions indicated in these Terms and Conditions. In addition, the Entrepreneur shall be obliged to pay the costs incurred by the Seller for non-collection of the Goods referred to in this subsection and the cost of shipping the Goods.
The Entrepreneur shall be obliged to pay all costs incurred by the Seller due to the Entrepreneur's failure to collect the ordered Goods.
The Seller shall not be liable for any damages incurred by the Entrepreneur as a result of waiting for loading with the transport organised by the Customer, as a result of failure to meet the Goods collection deadline indicated in the Order or specified by the Seller.
VIII. Prices and payment methods
The prices of the Goods are quoted in Polish zloty and include all components, including VAT, customs duties and other charges.
The Client may choose the following methods of payment:
bank transfer to the Seller's bank account (in this case the processing of the Order shall be commenced after the Seller has sent the Client a confirmation of acceptance of the Order, and shipment shall be made immediately after the funds are credited to the Seller's bank account and the Order is completed);
electronic payment (in this case the processing of the Order shall commence after the Seller has sent the Customer a confirmation of acceptance of the Order and after the Seller has received information from the system of the payment agent that the payment has been made by the Customer, and dispatch shall be made immediately after completion of the Order).
The Entrepreneur shall not deduct or subtract any amounts claimed or due from the Seller under any other obligation which links it with the Seller or from the remuneration which the Seller is entitled to from the Entrepreneur, unless the Parties have agreed otherwise under separate arrangements.
The Seller is entitled to withhold execution of Orders or delivery of Goods or may withdraw from the Contract in whole or in part in the case of delay in payment by the Entrepreneur to the Seller. On this account, the Entrepreneur is not entitled to any present or future claims for damages or lost profits which may arise in connection with the suspension of deliveries.
IX. Right of withdrawal for Traders with rights as consumers
The Entrepreneur with consumer rights may withdraw from the Contract without giving any reason by making a declaration to this effect within 14 days. Sending the declaration before the deadline is sufficient to meet this deadline.
The Entrepreneur with consumer rights may formulate the declaration on their own or use a template declaration made available by the Seller on the website of the Shop.
The 14-day term shall be counted from the date of delivery of Goods or, in the case of a Service Contract, from the date of its conclusion.
Upon receipt of the notice of withdrawal from the Contract by the Entrepreneur with consumer rights, the Seller shall send to the e-mail address of the Entrepreneur with consumer rights the confirmation of receipt of the notice of withdrawal from the Contract.
The Entrepreneur with Consumer Rights' right to withdraw from the Contract is excluded in the case of:
the provision of services, if the Seller has performed the service in full with the express consent of the Entrepreneur with consumer rights, who has been informed before the start of the performance that after the Seller's performance, he will lose the right to withdraw from the Contract;
A contract in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the end of the deadline for withdrawal from the Contract;
A contract in which the subject of the performance is a non-refabricated Goods, produced to the Entrepreneur's specifications on the basis of the consumer's rights or serving to meet his individualised needs;
A contract in which the object of performance is Goods which deteriorate quickly or have a short shelf life;
A contract in which the object of performance is Goods supplied in sealed packaging which cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery;
A contract in which the subject matter of the performance is products which, after delivery, by their nature become inseparably attached to other things;
A contract in which the subject of performance are alcoholic beverages, the price of which has been agreed upon at the conclusion of the Sales Contract, the delivery of which may only take place after 30 days and the value of which depends on fluctuations in the market, over which the Seller has no control;
A contract in which the trader in consumer rights expressly requested the Seller to come to him to carry out urgent repair or maintenance; if the Seller provides services in addition to those requested by the trader in consumer rights or supplies Goods other than spare parts necessary for the repair or maintenance, the trader in consumer rights shall have the right to withdraw from the contract in respect of the additional services or Goods;
A contract in which the subject matter of the performance is a sound or visual recording or computer software supplied in sealed packaging if the packaging has been opened after delivery; supply of newspapers, periodicals or magazines, except for a subscription contract;
A contract concluded by public auction;
A contract for the provision of accommodation other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract stipulates the date or period of service;
Contracts for the supply of digital content which is not recorded on a tangible medium if the performance of the service has begun with the express consent of the Entrepreneur on the rights of the consumer before the expiry of the deadline for withdrawal from the Contract and after having been informed by the Seller of the loss of the right to withdraw from the Contract.
In the case of withdrawal from a Contract concluded at a distance, the Contract shall be deemed not to have been concluded. What the parties have provided shall be returned unchanged, unless the change was necessary to ascertain the nature, characteristics and functionality of the Goods. The return should take place immediately, no later than within 14 days. The manufacturer of the Goods is authorised to accept the return of the Goods. The purchased Goods shall be returned to
The Seller shall immediately, but no later than within 14 days from the date of receipt of the declaration of the Entrepreneur on the rights of the consumer to withdraw from the Contract, return to the Entrepreneur on the rights of the consumer all payments made by him, including the costs of delivery of the Goods. The Seller shall refund the payment using the same method of payment used by the Entrepreneur in Consumer Rights, unless the Entrepreneur in Consumer Rights has agreed to a different method of refund, which method shall not incur any cost for the Entrepreneur in Consumer Rights. The Seller may withhold reimbursement of payments received from the Entrepreneur in Consumer Rights until the Entrepreneur in Consumer Rights has received the item back or the Entrepreneur in Consumer Rights has provided proof of return, whichever event occurs first, unless the Seller has offered to collect the item from the Entrepreneur in Consumer Rights himself.
If an Entrepreneur in Consumer Rights has chosen a method of delivery of the Goods other than the cheapest ordinary means of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Entrepreneur in Consumer Rights for any additional costs incurred by the latter.
The Entrepreneur at Law of the Consumer shall only bear the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.
X. Liability, Defects in the Goods
The warranty for defects referred to in the Civil Code is excluded.
The Seller shall not be liable to the Entrepreneur in particular in case of storage, transport or use of the Goods contrary to the information contained in the description of the Goods, labels of the Goods.
The Seller's liability for lost benefits towards the Entrepreneur is excluded.
Any liability of the Seller under the Contract of Sale or provision of Services to the Entrepreneur is limited to half of the amount resulting from the last Order placed by the Entrepreneur.
The Entrepreneur is not entitled to any claims against the Seller due to claims of third parties resulting from the use of the Goods.
XI. Complaints regarding provision of services by electronic means
The Client can make complaints to the Seller in relation to the functioning of the Shop and the use of the Services. Complaints can be submitted in writing to the address: ROBS GROUP LOGISTIC SPÓŁKA AKCYJNA, ul. Lecha Bądkowskiego 24 B lok. 6, 83-110 Tczew, at e-mail address: sklep@robs-group.pl, telephone number +48 885 575 849 .
In the complaint, the Customer should give his/her name, correspondence address, type and description of the problem.
The Seller undertakes to process each complaint within 14 days, and if this is not possible, to inform the Customer when the complaint will be processed. In the case of deficiencies in the complaint, the Seller shall call on the Customer to supplement it to the extent necessary within 7 days from the date of receipt of the call by the Customer.
XII. Guarantees
The Goods may have a manufacturer's guarantee.
In the case of Goods covered by a guarantee, information concerning the existence and content of the guarantee and the period for which it is granted is each time presented in the description of the Goods at the web pages of the Store.
XIII. Intellectual Property
The Entrepreneur undertakes not to use trademarks, trade marks or symbols of the Seller without prior consent of the Seller.
Any drawings, specifications, technical sheets, advertising materials or other materials made available by the Seller to the Entrepreneur or to the public are the sole property of the Seller. The Entrepreneur shall not make any changes in these materials without prior consent of the Seller.
The Entrepreneur, on his/her own or on the basis of a relevant authorisation, grants the Seller a free, non-exclusive and territorially unlimited licence to use the logo of the Entrepreneur's business for the purposes of the Seller's business in the following fields of exploitation: recording, multiplication by any technique, introduction of the work into computer memory and into a computer network, public display or reproduction on the Internet, in particular on the Seller's website.
The Entrepreneur agrees to include the aforementioned data in the list of the Seller's customers, available, inter alia, on the Seller's website.
XIV. Protection of personal data
The Seller collects and processes the personal data provided by the Customers in accordance with the applicable laws and in accordance with the Privacy Policy, available on the Shop website.
XV. Final provisions
The Entrepreneur is obliged to promptly notify the Seller of any changes of addresses for delivery, authorisations, powers of attorney, under pain of acknowledging the validity of correspondence and execution of Orders placed by previously authorised or empowered persons and acknowledging effective delivery to the last address indicated.
All rights to the On-line shop, including proprietary copyrights, intellectual property rights to its name, Internet domain, the On-line shop website, as well as to the forms, logotypes belong to the Seller, and their use may be performed only in the manner specified and compliant with the Terms and Conditions.
If any of the provisions of the Terms and Conditions is deemed invalid, unlawful or unenforceable in any respect under the provisions of law, this shall not affect the validity of the remaining provisions of the Terms and Conditions.
All cases and disputes arising from the Orders or Contracts concluded between the Seller and the Entrepreneur, in particular those related to establishing the existence of the legal relationship linking the Seller and the Entrepreneur, its execution, termination, invalidation and vindication of claims for damages for non-performance or improper performance of the Order or the Contract shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Poland and Polish law.
The court exclusively competent to adjudicate any disputes arising from Contracts or performance of Orders concluded between the Seller and the Entrepreneur shall be the court having jurisdiction over the registered office of the Seller.
Settlement of any disputes arising between the Seller and the Entrepreneur on the rights of the consumer shall be submitted to the competent courts in accordance with the provisions of the applicable provisions of the Code of Civil Procedure.
In matters not regulated by these Terms and Conditions, the provisions of the Civil Code, the provisions of the Act on Providing Services by Electronic Means, the provisions of the Act on Consumer Rights and other relevant provisions of Polish law shall apply.
Each Customer shall be informed of any amendments to these Terms and Conditions by means of information on the main page of the Internet Shop containing a summary of the amendments and their effective date. Entrepreneurs on consumer rights who have an Account shall additionally be informed of the changes together with a summary thereof to the e-mail address indicated by them. The effective date of the amendments will not be shorter than 14 days from the date of their announcement.
Amendments to the Terms and Conditions of Use shall enter into force with respect to Entrepreneurs on the date of their publication on the Store's website. Amendments shall not apply to Orders placed before the date of entry into force of the Rules.